SHIPPING & RETURNS  

SHIPPING POLICY

-Shipping

Free Shipping*

We do not ship to Hawaii, Alaska or to US territories including but not limited to American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands

All shipments with a retail cost of over $500 will require a signature by the buyer to be received. 

Items may be shipped in multiple boxes depending on size and weight and in some cases may arrive at the destination on different days.

A majority of our products will be shipped within 24 hours of payment but may take up to 5 business days to be shipped.  If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

-Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

-Customs, Duties and Taxes

Bend Battery and Bendbattery.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

-Damages

Bendbattery is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

RETURN POLICY

-Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

-Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) minus a 15% restocking fee. You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

-Shipping

You will be responsible for paying for your own shipping costs as well as insurance for returning your item. Shipping costs are nonrefundable. If you have any questions on how to return your item to us, contact us at bendbattery@gmail.com

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558 SE 9th St. Unit #4

Bend, OR 97702

Tel: 541-797-2242

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